Refund policy

SHIPPING

Most pieces are ready to ship and typically dispatch within 3–5 business days.

Made-to-order pieces: Please allow 2–3 weeks for production before dispatch.

Once your order has been shipped, you will receive a confirmation email with tracking information.

For any questions or issues, please contact nanabanana.juicy@gmail.com.

RETURNS & EXCHANGES

If you are not satisfied with your purchase, please contact nanabanana.juicy@gmail.com and include:

  • Your order number

  • The name on the order

  • A brief explanation of your request

  • Photos, if your item is damaged or defective

EU and other applicable consumer rights: Customers retain any statutory rights that apply to their purchase, including applicable withdrawal, refund and legal guarantee rights. Where a return is requested under a statutory right, refunds will be issued in accordance with applicable law.

For eligible returns outside statutory rights, NANAJUICE may offer store credit at its discretion.

Returned items must be in their original condition and packaging, except where inspection or handling is reasonably necessary to assess the item.

Please contact us before sending an item back so we can provide return instructions.

LOST OR DELAYED SHIPMENTS

If your order appears to be lost, delayed or delivered to the wrong address, please contact nanabanana.juicy@gmail.com with your order number and the name on the order.

We will work with the shipping carrier to investigate and help resolve the issue in accordance with applicable law.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, import taxes and handling fees upon arrival. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs declarations will state the applicable goods value in accordance with customs requirements.