shipping + returns

SHIPPING

Most of the pieces are ready to ship and typically ship in 3-5 business day.
Made-to-order pieces: please allow 2-3 weeks before dispatch.
Once your order has been shipped, an email will be sent out to you with tracking infos. For any issue please contact nanabanana.juicy@gmail.com

 RETURNS + EXCHANGE POLICY

In the event you are not satisfied with your purchase please email nanabanana.juicy@gmail.com 

PLEASE INCLUDE THE FOLLOWING IN YOUR EMAIL: ORDER NUMBER, NAME ON ORDER, AND EXPLANATION OF THE ISSUE WITH YOUR PURCHASE + PHOTOS ATTACHED IF YOUR ITEM IS DAMAGED OR DEFECTIVE.

WE HAVE A 14-DAY RETURN POLICY WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN

EU and other applicable consumer rights: Customers retain any statutory rights that apply to their purchase, including applicable withdrawal, refund and legal guarantee rights. Where a return is requested under a statutory right, refunds will be issued in accordance with applicable law.

ELIGIBLE RETURNS WILL BE PROCESSED WITH A STORE CREDIT, NOT INCLUDING SHIPPING COSTS.

STORE CREDITS WILL ONLY BE ISSUED UPON RECEIPT OF RETURNED ITEM.

WE ASK THAT ALL ITEMS SENT BACK ARE RETURNED IN THEIR ORIGINAL CONDITION + PACKAGING.

Please contact us before sending an item back so we can provide return instructions.

LOST & STOLEN PACKAGES

NANAJUICE is NOT responsible for lost or stolen packages. 

If your order appears to be lost, delayed or delivered to the wrong address, please contact nanabanana.juicy@gmail.com with your order number and the name on the order.

We will work with the shipping carrier to investigate and help resolve the issue in accordance with applicable law.

Customs & Duties

International orders may be subject to customs duties, import taxes and handling fees upon arrival. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer. Customs declarations will state the applicable goods value in accordance with customs requirements.